Refund policy

At HORNS 'N HIDES, we take great pride in the quality and authenticity of the products we offer. Our business is built on decades of experience through Bethel Saddlery, Horseshoe B Longhorns and Texas Longhorn Tours, and we stand behind every item we sell.

We understand that from time to time issues may arise, and we are committed to working with our customers to achieve a fair and satisfactory outcome.

Faulty or Damaged Items

If you believe an item has arrived damaged, is faulty, or has a manufacturing defect, please contact us as soon as possible at info@hornsnhides.com.au and, where possible, provide photographs to help us assess the issue.

If we determine that the item is faulty or damaged, we will arrange an appropriate remedy, which may include repair, replacement, exchange, or refund in accordance with Australian Consumer Law. Where a return is required, we will also reimburse reasonable return shipping costs.

Change of Mind Returns

We understand that sometimes a product may not be exactly what you expected.

If you wish to return an unused item due to a change of mind, please contact us within 14 days of receiving your order. Items must be returned in their original condition, unused and with any original packaging.

Once the returned item has been received and inspected, we may offer an exchange, store credit, or refund at our discretion. Return postage costs for change-of-mind purchases are the responsibility of the customer.

Natural Products

Many of the products sold by Horns ’N Hides are made from natural materials, including cattle horn, bone, leather, hides and other organic products.

Variations in colour, shape, grain, texture, markings and dimensions are a natural characteristic of these materials and make each piece unique. These natural variations are not considered defects and are not grounds for return or refund.

Mounted horns, skulls, cowhides, horn mugs and other natural products are individually unique. Measurements provided are approximate and are intended as a guide only. No two items will ever be exactly the same, and these natural differences are part of the character and appeal of genuine western products.

Product photographs are provided as accurately as possible; however, slight variations may occur between individual items.

Horn Drinkware

Horn mugs, tankards, cups and other horn drinkware are intended for cold beverages only.

They are not suitable for hot liquids, dishwashers, microwaves or prolonged soaking. Exposure to excessive heat may cause cracking, warping, delamination or other damage to natural horn products. Damage resulting from misuse, improper care or failure to follow product care instructions is not covered under this policy.

Custom & Made-to-Order Items

Custom-made, personalised, commissioned or specially ordered products cannot be returned or exchanged unless they are faulty or damaged.

International Orders

Customers are responsible for checking any import regulations, restrictions, permits, duties, taxes or quarantine requirements that may apply in their destination country before placing an order.

Certain countries may restrict the importation of products derived from animal materials such as horn, bone, leather or hides. Horns ’N Hides cannot accept responsibility for orders delayed, refused, confiscated or destroyed by customs or quarantine authorities.

Shipping & Delivery

We carefully package all products before dispatch. If your order arrives damaged in transit, please notify us within 7 days of delivery and retain all packaging materials where possible to assist with any freight claims.

While we endeavour to ship all orders promptly, some products may occasionally require additional preparation time. If an unexpected delay occurs, we will contact you and provide an estimated timeframe. If the delay is unsuitable, we will gladly provide a refund before the item is dispatched.

Our Commitment

Horns ’N Hides is a family-owned Australian business built on a genuine passion for the western lifestyle. We value every customer and stand behind the products we sell.

If you are not completely satisfied with your purchase, please contact us. We are approachable, reasonable and committed to finding a solution that is fair for everyone involved.